Terms and Conditions

Effective Date: June 21, 2025

This Terms and Conditions agreement ("Agreement") constitutes a legally binding agreement between you ("Client", "User", "You") and Optalora ("Company", "We", "Us", or "Our"), governing your access to and use of our website, products, services, tools, automation workflows, dashboards, content, and any other deliverables ("Platform"). By accessing the Platform or purchasing a service, you agree to be bound by this Agreement in its entirety.

1. Acceptance of Terms

By using Optalora, you confirm that you are at least 18 years of age and legally authorized to enter into this Agreement. If you disagree with any part of these Terms, you may not access the Platform or any related services.

2. Scope of Services

Optalora provides custom automation services, AI integrations, workflow systems, dashboards, strategy documents, and onboarding materials as described on our website and pricing pages. These services are highly tailored and may involve API connections, Make.com scenarios, CRM configuration, AI tool integration (e.g., OpenAI), or proprietary delivery workflows.

2.1 No Guarantee of Outcomes

While we optimize for speed and efficiency, results are not guaranteed. Automation efficiency, uptime, compatibility, and ROI may vary based on your internal tool stack, accuracy of submitted information, AI limitations, and real-time changes in third-party APIs.

3. User Responsibilities

You must provide all onboarding data, tool access credentials, branding information, and assets within 3 business days of purchase.
You are responsible for ensuring tool subscriptions (e.g., Airtable, Notion, Zapier) are active, paid, and configured for connection.
You must not attempt to reverse-engineer, resell, clone, or distribute deliverables provided by Optalora.
You will not misuse Optalora for unlawful purposes or use its services in ways that damage its reputation, users, or systems.

4. Intellectual Property

All automations, frameworks, templates, SOPs, design systems, and written content provided remain the intellectual property of Optalora unless expressly transferred in writing. You are granted a non-exclusive, non-transferable license to use deliverables for your internal business operations only.

5. Payment Terms

All services must be paid in full at time of order via Stripe unless stated otherwise.
Enterprise Pro tiers may be split into milestone-based payments as agreed in writing.
Prices may be updated without notice. Purchase confirms agreement with then-current pricing.

6. Refund Policy (Extremely Specific)

Refunds are NOT granted for custom or service-based deliverables once work has commenced.

Refunds will NOT be issued for any of the following:

Client delay in providing access or assets
Client change of mind after automation begins
Issues caused by tool limitations (e.g., Airtable API caps)
Automations not functioning due to expired third-party subscriptions
Minor aesthetic preferences
Missed deadlines caused by force majeure, acts of God, illness, or client unresponsiveness
AI misinterpretation or OpenAI API hallucinations
Client disputes after delivery with no documented errors

Partial Refund Eligibility (Strictly Limited)

Launch System: 50% refund if no onboarding form submitted within 10 business days.
Enterprise Pro: Up to 25% refund only if no scoping, development, or onboarding work has occurred.

All refund requests must be submitted in writing to contact@optalora.com. Refund decisions are final. Refund processing may take up to 10 business days. We reserve the right to reject refund requests for abuse or bad-faith complaints.

7. Delivery & Timeline

Delivery windows are estimates based on submission of complete and accurate client materials.
Delays caused by client inaction, third-party errors, or technical issues are not considered a breach of contract.
Rush delivery may be available at additional cost and must be arranged before project start.

8. AI, Integrations & Tool Dependencies

Optalora is not responsible for API limitations or downtime of tools like Notion, Zapier, Stripe, Google, Airtable, or OpenAI.
You acknowledge that AI-generated content may be inaccurate, biased, or unpredictable. You accept all responsibility for usage.
We do not use client data to train AI models and maintain strict sandbox environments for Enterprise clients.

9. Support Policy

Email support is included for 14 days after delivery. Enterprise clients may request extended SLAs.
Support is provided Monday–Friday, 10am–6pm EST. Support outside this window is not guaranteed.
We do not support troubleshooting of third-party platforms unless specifically included in your service scope.

10. Platform Access & Termination

Optalora reserves the right to suspend or terminate access to your dashboard, automations, or deliverables for violations of these Terms, non-payment, or abuse.
No refunds will be issued after termination due to misuse or breach of terms.

11. Data Protection, GDPR, and CCPA

We collect only the minimum personal information necessary for service delivery.
You may request data access or deletion at any time by contacting us via email.
Data is stored securely in encrypted environments. All client accounts are protected with limited access permissions.
Enterprise clients may request DPA (Data Processing Addendum) contracts for legal compliance.

12. Indemnification

You agree to indemnify and hold harmless Optalora, its owners, contractors, agents, and affiliates from any claims, losses, or damages arising from:

Your misuse of services
Violation of these terms
Violation of any law or rights of a third party
Business damages from reliance on automations or AI content

13. Limitation of Liability

To the maximum extent permitted by law, Optalora shall not be liable for indirect, special, incidental, or consequential damages, including loss of data, revenue, or goodwill, even if we have been advised of such damages. Our total liability under any cause shall not exceed the amount paid for the service in question.

14. Dispute Resolution & Arbitration

In the event of a dispute, you agree to first attempt to resolve it through written communication. If unresolved, disputes will be resolved via binding arbitration in the state of jurisdiction selected by Optalora. You waive your right to participate in class actions.

15. Changes to Terms

We may update these Terms periodically. Continued use of the Platform constitutes acceptance. We will notify users of material updates via email or announcement.

16. Severability

If any provision of these Terms is found unenforceable, all other terms shall remain in full effect. Waivers of any term shall not be deemed a further or continuing waiver.

17. Contact Information

If you have questions regarding these Terms, reach out to:

Optalora Legal
📧 contact@optalora.com
📍 No physical mailing address or phone number required.